Customer Service Representative

Teleperformance

. Resolve complex consumer issues .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve complex consumer issues and provide effective recommendations. Proficient in using Windows-based systems and capable of working in a fast-paced environment while maintaining effective communication and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsStrong Communication SkillsAbility to Work Under PressureWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 25 Words Per MinuteGeneral Knowledge of Windows-Based SystemsInternet Speed of 15 Mbps Download/10 Mbps UploadAnalytical Skills

Soft Skills

Organizational SkillsListening SkillsCollaboration Skills

Tools & Technologies

Desktop Computer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Consumer IssuesPolicy ChangesBilling QuestionsStructured Schedule

About the role

Key responsibilities & impact

Resolve complex consumer issues
Advise first-level representatives on high-level issues
Assist policyholders with billing questions and concerns
Support policyholders with requested policy changes
Provide recommendations to policyholders and adjust as necessary
Resolve issues and respond to consumer concerns while following company and departmental guidelines
Work in a fast-paced environment

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Dedicated workspace located near the router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP latency under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to collaborate effectively with team members, supervisors, and support departments
Strong communication, listening, analytical, organizational, and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule including a variety of shifts

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Reasonable accommodation during the application process