Customer Service Representative

Teleperformance

. Provide first level customer service solutions regarding client products .

Posted 10/8/2026full-timeRemote • CanadaJunior💰 CA$16 - CA$18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing effective solutions and maintaining positive customer relations. Proficient in using diagnostic tools and Microsoft Office applications to enhance the customer experience.

Highest-signal resume keywords

Customer Service SolutionsTechnical TroubleshootingMicrosoft Office ApplicationsExcellent Communication SkillsData Input Accuracy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingData Input AccuracyTyping Speed 35 WPMMicrosoft Office ApplicationsDiagnostic Tools

Soft Skills

Active ListeningEmpathyProblem-SolvingDependable Work EthicAdaptability

Industry Keywords

Customer RelationsClient PoliciesService CallsInbound QueriesOutbound Queries

About the role

Key responsibilities & impact

Provide first level customer service solutions regarding client products
Build and maintain positive customer relations by offering personalized solutions
Coordinate with various company functions to handle requests appropriately
Schedule service calls and follow up with customers/clients
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Perform accurate data input using prescribed applications
Conduct active listening while being empathetic and reassuring customers
Collaborate with the team to achieve high-quality service standards
Take ownership of the customer experience and deliver comprehensive resolutions
Tailor communication style to differing audiences and read verbal and non-verbal cues
Adhere to client policies, procedures, and industry regulations
Answer inbound and outbound customer queries
Adapt problem-solving approaches without compromising outcomes

Requirements

What you’ll need

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
Minimum high school degree
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English
Ability to type 35 wpm and successfully pass the language/grammar screening
Excellent home internet hardwired
Strong work ethic with dependable track record
Comfortable performing routine tasks at varying pace
Candidates must be available to work both Saturday and Sunday
Available for 8-hour shifts, 5 days a week, Monday to Sunday, between 9:00AM and 12:00AM

Benefits

Comp & perks

Medical and dental benefits
Employee Assistance Program
Paid training
Employee referral program – earn $500 for every referral hired
Exclusive perks and discounts with Canada’s leading employee perks program
Internal career advancement opportunities
Established career path supported by self-assessments, virtual training, and guided curriculum
Full development plan and opportunities for vertical and horizontal growth
2 weeks' vacation
Continuous learning through progressive training
Incentive programs
Employee Family Assistance Programs
Work from the comfort of your home