Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 11/1/2026full-timeRemote • United StatesJunior💰 $14 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to handle confidential information sensitively. Proficient in using web-based tools and desktop computer systems to manage customer inquiries and track call-related information.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsProblem-Solving SkillsCommunication SkillsAbility to Upsell

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteGeneral Knowledge of Windows-Based SystemsCall Tracking and ReportingInternet Speed of 15 Mbps DownloadInternet Speed of 10 Mbps Upload

Soft Skills

Outstanding Communication SkillsStrong Organizational SkillsAbility to Adapt to FeedbackCalm Issue ResolutionProactive Problem-Solving Approach

Tools & Technologies

Web-Based ToolsDesktop Computer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer CommunicationsInbound and Outbound Customer InteractionsConfidential Customer InformationAuditing and ReportingSales Experience

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound customer communications
Use web-based tools to resolve customer inquiries
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Handle confidential customer information sensitively
Aim to resolve issues on the first call
Communicate appropriately with customers
Calmly resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to adapt to feedback, evolving policies, and varied shifts
Sharp critical thinking skills
Proactive problem-solving approach
Dedicated workspace near the router for a hardwired Ethernet connection
Internet speed of at least 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process