Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/18/2026full-timeRemote • Alabama • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, issue resolution, and active listening. Proficient in using web-based tools and desktop computer systems to manage customer inquiries and track performance metrics.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningIssue ResolutionCommunication SkillsWindows-Based Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 25 Words Per MinuteCustomer ServiceSales ExperienceAuditing and ReportingUpselling

Soft Skills

CollaborationDe-EscalationSensitivity to Confidential Information

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsEthernet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesInbound and Outbound CommunicationsPerformance GoalsInternet Speed Requirements

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Use web-based tools to resolve customer inquiries
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Handle confidential customer information sensitively
Aim to resolve issues on the first call
Communicate appropriately with customers
Resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required
Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Dedicated workspace near the router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Reasonable accommodation during the application process
Work-from-home arrangement