Customer Service Representative, Bilingual Spanish/English

Teleperformance

. Serve as a primary point of contact for clients through inbound and outbound communications .

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries effectively and efficiently. Proficient in communication, problem-solving, and collaboration while handling confidential information and providing feedback.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsProblem-Solving SkillsCommunication SkillsWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer Inquiry ResolutionCall Tracking and ReportingUpselling TechniquesAnalytical Skills

Soft Skills

Organizational SkillsCritical Thinking SkillsAbility to Work Under PressureOpen-Mindedness to FeedbackCollaboration Skills

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesConfidential Information HandlingInbound and Outbound CommunicationsDe-Escalation TechniquesAuditing and Reporting

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications
Use web-based tools to resolve customer inquiries
Field customer inquiries and respond to varying questions, issues, and concerns
Handle customer inquiries carefully and provide excellent service through active listening
Work with confidential customer information sensitively
Resolve issues on the first call when possible
Communicate appropriately with customers
Calmly resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and structured schedules with varied shifts
Sharp critical thinking skills
Proactive problem-solving approach
Must reside in one of the eligible states: Alabama, Arkansas, Arizona, Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Wisconsin, West Virginia, or Wyoming
Dedicated workspace near router supporting a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data, P2P, or VPN
Proof of internet speed required

Benefits

Comp & perks

Medical, vision, and dental health benefits for eligible team members
Mental health and well-being resources
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture