Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/18/2026full-timeRemote • Alabama • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications effectively and resolve issues promptly. Proficient in handling confidential information and utilizing desktop computer systems for customer interactions.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningIssue ResolutionWindows-Based Systems KnowledgeTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTypingIssue ResolutionAuditingReporting

Soft Skills

Active ListeningCommunicationDe-Escalation

Tools & Technologies

Desktop Computer SystemsInternet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesInbound CommunicationsOutbound CommunicationsConfidential InformationUpselling

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information sensitively
Resolve issues on the first call when possible
Communicate appropriately with customers
Resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Dedicated workspace near the router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture