Customer Service Representative, French Speaking – Google Ads Products

Teleperformance

. Serve as the first point of contact for Google customers .

Posted 11/9/2026contractBarcelona • SpainMid-LevelSenior💰 €18,000 - €21,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing inquiries and ensuring compliance with company policies. Proficient in both French and English, with a focus on collaboration and communication to support customer needs and lead qualification.

Highest-signal resume keywords

C2 Level FrenchC1 Level EnglishCustomer ServiceProcess ExcellenceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Good CommunicatorDetail-OrientedOrganizedTeam PlayerSolution Orientation

Industry Keywords

Customer InquiriesGoogle AdsKPIComplianceCollaboration

About the role

Key responsibilities & impact

Serve as the first point of contact for Google customers
Direct customer inquiries to the appropriate department with accuracy and efficiency
Meet defined KPIs while maintaining a high standard of customer service
Ensure all activities comply with company policies and procedures
Operate accurately and compliantly while upholding company standards
Support needs or qualify leads for new Google Ads campaigns

Requirements

What you’ll need

C2 level of French and C1 level of English
Customer-focused with a friendly and helpful demeanor
Good communicator, both verbally and in writing
Organized and comfortable at multitasking
Detail-oriented
A team player who is eager to contribute to a positive work environment
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship

Benefits

Comp & perks

Full-time hybrid position in Barcelona with a competitive salary, Monday to Friday
Salary: 19.623,94 € gross/year
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
Relocation package support
Private Health Insurance
Clear career growth opportunities supported by coaches and a motivating team environment
Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
Prime office location at the World Trade Center, Barcelona, surrounded by the sea
Diversity, Equity & Inclusion commitment and non-discrimination protections