Customer Service Specialist

Teleperformance

. Process Aviva travel customer policies .

Posted 10/12/2026full-timeRemote • United KingdomMid-LevelSenior💰 £25,073 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing travel insurance policies and handling complex customer queries while adhering to FCA regulations. Excels in providing high-quality customer service with strong communication skills and attention to detail.

Highest-signal resume keywords

FCA Regulation ComplianceCustomer Service ExperienceVerbal Communication SkillsAttention to DetailPC System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Insurance ProcessingMedical Query HandlingCall Script AdherenceTyping SpeedUnderwriting Risk Management

Soft Skills

Positive AttitudeCollaborationResilienceProfessional MannerCustomer Relationship Building

Certifications & Qualifications

DBS CheckCredit CheckSanctions CheckCIFAS Check

Industry Keywords

Customer Vulnerability IdentificationService ExcellenceFast-Paced EnvironmentAttention to Detail StandardsCall Demand Handling

About the role

Key responsibilities & impact

Process Aviva travel customer policies
Handle call demand for the banking partner
Process medical and trip upgrades for travel insurance policies underwritten by Aviva
Handle complex medical queries and screen customers’ medical conditions
Adhere to mandatory call scripts on all calls
Use multiple systems simultaneously
Own and handle FCA-regulated complaints through completion
Handle underwriting risks with caution and customer protection as priorities
Identify and record customer vulnerability
Comply with strict FCA regulations and customer-protection requirements
Provide customer service and resolve customer enquiries while maintaining quality and attention-to-detail standards

Requirements

What you’ll need

Must be proficient in using/navigating PC systems within a fast-paced environment
Fantastic verbal/communication skills
Comprehensive experience within a customer service environment
Open mind and positive attitude in response to feedback
Ability to establish collaborative customer relationships
Good attitude and ability to interact with lots of different people
Strong written skills with attention to detail
Professional and friendly manner
Good, consistent typing speed
Ability to take ownership with positivity, resilience, and a dedicated approach to service excellence
Fully flexible to cover business operating hours
No caregiving responsibilities during shift times; full childcare arrangements required
Dedicated, professional, quiet workspace free of noise and distraction
Workspace/room must be clear of mobile phones and other electronic devices while at the workstation
Successful completion of DBS, credit, sanctions, and CIFAS checks
Two-year employment history in addition to referencing
Must meet specific language proficiency scores

Benefits

Comp & perks

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
Full training provided
Ongoing support