Customer Support, Italian Speaking

Teleperformance

. Support and advise customers via phone, email, and chat .

Posted 10/22/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and customer service expertise, with proficiency in Italian and English. Capable of effectively resolving inquiries and ensuring high customer satisfaction while maintaining accurate documentation.

Highest-signal resume keywords

Italian Proficiency C2English Skills C1Strong Communication SkillsGood Computer LiteracyCustomer Service Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ReliabilityCommitmentWillingness To LearnAbility To Work In A Team

Industry Keywords

Customer SupportRemote WorkCustomer SatisfactionDocumentationInquiries Processing

About the role

Key responsibilities & impact

Support and advise customers via phone, email, and chat
Provide detailed information about products and services
Process inquiries and cases to ensure clear and successful resolution
Accurately document customer interactions and transactions in the system
Ensure high customer satisfaction through excellent and premium service
Work shifts generally organized with two days off per week
Work within operating hours Monday–Saturday, 08:00–19:00
Attend a comprehensive four-week onboarding program at the Sarajevo office

Requirements

What you’ll need

Permanent residence in Bosnia and Herzegovina is required for home office employment
Italian proficiency at C2 level
English skills at C1 level are an advantage
Strong communication skills, reliability, and commitment
Willingness to learn and ability to work in a team
Good computer literacy
Stable internet connection for remote work with minimum 10 Mbps download and 5 Mbps upload speeds
Antenna routers and 5G routers are strictly prohibited

Benefits

Comp & perks

Permanent contract
Full-time position (40 hours per week)
Immediate full-time contract effective from day one of training
Paid training
Comprehensive 4-week onboarding with accommodation, transport, and all training expenses fully covered by TP B&H
Performance bonuses
Additional compensation for working on public holidays or voluntary overtime
Home office work arrangement
Work equipment shipped to your home