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Customer Support Specialist, French Speaking – Digital Advertising
Teleperformance. Process and validate license, insurance, and business registration submissions for new reviews and recertifications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in compliance and verification processes, with strong capabilities in customer service and support. Proficient in managing onboarding requirements and improving operational efficiency while effectively communicating in both French and English.
Highest-signal resume keywords
C2 Level FrenchC1 Level EnglishCustomer Service ExperienceCompliance or Verification ExperienceBachelor's Degree in Business
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
License ProcessingInsurance ValidationBusiness RegistrationChurn AnalysisOperational Task Management
Soft Skills
Clear Communication SkillsStrong Organizational HabitsIndependent Task ManagementProblem-SolvingCollaboration
Industry Keywords
Home Services IndustryProvider Quality EvaluationOnboarding ProcessesVerification Requirements
About the role
Key responsibilities & impact- Process and validate license, insurance, and business registration submissions for new reviews and recertifications
- Provide phone and email support for live advertisers
- Review escalated photo submissions requiring language expertise
- Assess reviews according to guidelines
- Process Guarantee claims
- Evaluate provider quality and collaborate on improvement initiatives
- Support retention through churn analysis and reporting
- Guide businesses through onboarding and ensure requirements are met for go-live
- Develop expertise in regional onboarding processes
- Advise businesses on verification requirements
- Handle additional operational tasks as needed
Requirements
What you’ll need- C2 level of French and C1 level of English
- Experience in customer service or support roles
- Clear communication skills and strong organizational habits
- Ability to manage tasks independently and meet deadlines
- Bachelor's degree in Business or related fields is a plus
- 1.5 years experience in compliance or verification roles is desirable
- General knowledge of home services industries (e.g., plumbing, electrical)
- Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Working effectively with others, sharing ideas and resources to achieve common goals
- Exchanging information, ideas, and messages through various channels and mediums
- Understanding and managing one's own emotions and the emotions of others
- Considering and appreciating diverse perspectives and ideas
- Evaluating information and arguments based on data insights
- Finding practical and effective solutions to problems and challenges
- Innovation, creativity, risk-taking, and proactive problem-solving
Benefits
Comp & perks- Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19.623,94 gross/year plus up to €1,000 gross/year in bonuses
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
- Private Health Insurance
- Continuous skill development and certifications
- Clear career growth opportunities supported by coaches and a motivating team environment
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea