Employee Relations Specialist, Tier 1

Teleperformance

. Demonstrate understanding of company policy, culture, and values to recommend resolutions for employment-related issues .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations, including conducting investigations and resolving employment-related issues while ensuring compliance with relevant laws and company policies. Strong communication skills facilitate positive interactions and relationship-building across diverse teams.

Highest-signal resume keywords

Employee Relations ExperienceInvestigation SkillsKnowledge of ADA and FMLAVerbal and Written Communication SkillsBachelor's Degree in Business or HR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee InvestigationsDocumentation SkillsCase ManagementRegulatory CompliancePerformance Management

Soft Skills

Relationship BuildingTeam CollaborationAutonomous WorkGuidance and SupportConflict Resolution

Industry Keywords

Employment LawsHarassmentDiscriminationAccommodationRetaliation

About the role

Key responsibilities & impact

Demonstrate understanding of company policy, culture, and values to recommend resolutions for employment-related issues
Support positive interactions between managers and employees
Resolve assigned cases within appropriate SLAs while providing the best possible employee experience
Conduct basic investigations and assist with complex investigations involving harassment, discrimination, accommodation, and retaliation
Promote understanding of company policy and relevant employment laws through coaching and training
Create and maintain documentation for cases and investigations
Assist with disciplinary actions and other documentation related to employee performance concerns
Assist with Employee Relations projects and consultations related to the employee experience

Requirements

What you’ll need

Bachelor’s degree in Business or HR Related preferred
2+ years of experience working in Human Resources with an emphasis on Employee Relations preferred, with exposure and work in employee investigations
Experience leading multiple, concurrent, employee relations activities
Experience providing clear guidance and timely and consistent execution
Ability to detail and document case notes, investigation summaries, and correspondence with employees and partners
Ability to work autonomously and as part of a team
Ability to develop strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations
Excellent verbal and written communication skills
Solid understanding of and ability to communicate about Federal, state, and local regulations
Knowledge of ADA, FMLA, and Leave of Absence procedures
Ability to do business with an absolute commitment to the TP USA Values

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process