Employee Relations Specialist, Tier 2

Teleperformance

. Demonstrate understanding of company policy, culture, values, and Federal and state laws and regulations .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting workplace investigations and resolving employee relations issues while ensuring compliance with Federal and state laws. Strong ability to coach teams and communicate effectively about company policies and employment regulations.

Highest-signal resume keywords

Workplace InvestigationsEmployee RelationsFederal And State RegulationsDocumentation SkillsCoaching And Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation DocumentationCase Executive SummariesWritten WarningsConflict ResolutionPerformance ConcernsADA KnowledgeFMLA KnowledgeLeave Of Absence Procedures

Soft Skills

Active ListeningClear GuidanceRelationship BuildingTimely ExecutionHolistic Review

Industry Keywords

Human ResourcesEmployee ExperienceCompany PolicySLA ManagementEmployee Relations Projects

About the role

Key responsibilities & impact

Demonstrate understanding of company policy, culture, values, and Federal and state laws and regulations
Make recommendations about resolving sophisticated and unique employment-related issues
Conduct timely, objective, and thorough internal investigations, including harassment, discrimination, and retaliation allegations
Prepare required investigation documentation
Resolve assigned cases within appropriate SLAs while providing the best possible employee experience
Act as a trusted adviser and subject matter authority on workplace investigations, performance concerns, conflict resolution, and critical exit matters
Coach the Employee Relations Team on critical work-related concerns
Draft investigation-related documents, including leader/HRBP talking points, written warnings, case executive summaries, and other documents
Promote understanding of company policy and employment laws through coaching and training
Act as a leader and sounding board for Employee Relations Specialists, Tier I
Assist with Employee Relations projects and employee-experience consultations as needed

Requirements

What you’ll need

Bachelor’s degree in business or HR-related field preferred
3+ years of experience working in Human Resources, preferably with an emphasis on Employee Relations
Proven ability to conduct workplace investigations preferred
Experience leading multiple, concurrent, high-priority employee relations activities
Ability to provide clear guidance and timely, consistent execution
Ability to review concerns holistically, anticipate potential issues, and diagnose root causes through active listening and conscientious inquiry
Ability to partner with appropriate teams to drive resolution
Effective documentation of case notes, investigation summaries, and correspondence
Ability to work autonomously and as part of a team
Ability to develop strong professional relationships with peers, managers, executives, and cross-functional teams
Excellent verbal and written communication skills
Solid understanding of and ability to communicate about Federal, state, and local regulations
Knowledge of ADA, FMLA, and Leave of Absence procedures
Ability to do business with an absolute commitment to TP USA Values

Benefits

Comp & perks

Medical, vision, and dental health benefits for eligible team members and families
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process