German & English Speaking Operations Customer Expert

Teleperformance

. Handle inbound calls and written inquiries from customers .

Posted 10/23/2026full-timeRemote • GeorgiaMid-LevelSenior💰 GEL 2,860 - GEL 3,120 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German and English, providing exceptional customer support through effective communication and problem-solving skills. Capable of maintaining accurate booking data while collaborating with team members to enhance customer experiences.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationGood Computer SkillsCreative Solution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsAbility to Interact ConfidentlyStrong Team-Player Approach

Industry Keywords

Customer SupportInbound CallsBooking ManagementTravel PlansCustomer Experience

About the role

Key responsibilities & impact

Handle inbound calls and written inquiries from customers
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with the team to deliver the best customer experience
Support Booking.com travellers by answering questions, resolving issues, and guiding them toward unforgettable trips

Requirements

What you’ll need

Fluent German language skills, spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset and strong team-player approach
Willingness to work shifts, weekends, and public holidays
Residence in Georgia is required
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

Christmas bonus: 50% of salary after successfully completing the probation period
Night shift allowance
2000 GEL sign-on bonus
Up to 2,000 GEL referral bonus
650 GEL Life Event Bonus
Paid health insurance for you and your family
Performance-based bonus programs
Paid training
Fast career growth; promotion to Senior level possible after 6 months
Work from home possibility
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential consultations with professional psychologists
Corporate benefits and partner-company discounts
Modern office on Rustaveli Avenue with chill-out and gaming zone
Late-shift transportation