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German speaking Customer Service Representative
Teleperformance. Serve as the first point of contact for Google customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on accuracy and compliance, while effectively managing inquiries and supporting Google Ads campaigns. Proficient in both German and English at a C2 level, ensuring clear communication and a positive customer experience.
Highest-signal resume keywords
C2 Level GermanC2 Level EnglishCustomer ServiceVerbal CommunicationWritten Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-FocusedFriendly DemeanorHighly OrganizedDetail-OrientedTeam Player
Industry Keywords
Google AdsKPIComplianceCustomer InquiriesCompany Policies
About the role
Key responsibilities & impact- Serve as the first point of contact for Google customers
- Direct customer inquiries to the appropriate department accurately and efficiently
- Meet or exceed defined KPIs while maintaining a high standard of customer service
- Perform all activities in compliance with company policies and procedures
- Operate accurately and uphold company standards and procedures in all interactions
- Support needs or qualify leads for new Google Ads campaigns
Requirements
What you’ll need- C2 level of German and English
- Customer-focused with a genuinely friendly and helpful demeanor
- Excellent verbal and written communication
- Highly organized and able to manage multiple tasks effectively
- Detail-oriented and committed to accuracy
- Team player eager to contribute to a positive work environment
Benefits
Comp & perks- Part time hybrid position in Barcelona with a competitive salary, Monday to Friday
- Salary: 11,565.73€ gross/year
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
- Relocation package support
- Private Health Insurance
- Clear career growth opportunities supported by coaches and a motivating team environment
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea
- Diversity, Equity & Inclusion commitment and non-discrimination across protected characteristics