Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients through inbound and outbound communications.

Posted 11/9/2026full-timeRemote • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues through various channels. Proficient in using web-based tools and desktop computer systems to enhance customer experience and track interactions.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsAbility To Work Under PressureTyping Speed Of At Least 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales ExperienceTyping SpeedAnalytical SkillsOrganizational Skills

Soft Skills

Listening SkillsCritical ThinkingProactive ApproachCollaboration Skills

Tools & Technologies

Web-Based ToolsWindows-Based SystemsDesktop Computer Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Inbound CommunicationsOutbound CommunicationsCustomer InquiriesCall TrackingUpselling

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications.
Use web-based tools to resolve customer inquiries and provide a positive customer experience.
Field customer inquiries and respond to questions, issues, and concerns.
Connect with customers via phone, email, chat, and/or social media.
Calmly resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or process payments when applicable.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell when required.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and general knowledge of Windows-based systems.
Dedicated workspace located near the router to support a hardwired Ethernet connection.
Minimum internet speed of 15 Mbps download/10 Mbps upload.
ISP under 50ms.
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
Proof of internet speed required.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Ability to collaborate effectively with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work well under pressure.
Ability to work within a structured schedule with a variety of shifts.
Sharp critical thinking skills.
Proactive, solution-oriented approach to problem-solving.
Employment restricted to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process