Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients through inbound and outbound communications.

Posted 11/10/2026full-timeRemote • United StatesEntry Level💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues through various channels. Proficient in handling customer inquiries, processing payments, and providing feedback for continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceEffective CommunicationIssue ResolutionTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesTypingIssue ResolutionAuditingReporting

Soft Skills

Problem SolvingDe-EscalationInnovative Thinking

Tools & Technologies

Windows-Based SystemsDesktop Computer SystemsInternet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Inbound CommunicationsOutbound CommunicationsCustomer InquiriesPayment ProcessingCall Tracking

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications.
Field customer inquiries and provide innovative responses to questions, issues, and concerns.
Connect with customers via phone, email, chat, and/or social media.
Resolve and de-escalate customer issues.
Escalate interactions when necessary and appropriate.
Respond to assistance requests and/or process payments.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Ability to work from a dedicated workspace near the router with a hardwired Ethernet connection.
Minimum internet speed of 15 Mbps download/10 Mbps upload.
ISP latency under 50ms.
Internet connection cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN.
Proof of internet speed required.
Must reside in AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families