Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/21/2026full-timeRemote • Ohio • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications across various channels, resolve issues, and provide feedback. Proficient in using web-based tools and desktop systems to support customer inquiries and maintain effective collaboration with team members.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsOrganizational SkillsAbility to Collaborate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 25 Words Per MinuteWeb-Based Tools ProficiencyCustomer Inquiry ResolutionPayment ProcessingCall Tracking and Reporting

Soft Skills

Outstanding CommunicationAnalytical SkillsStrong Organizational SkillsProactive Problem-SolvingOpen-Mindedness to Feedback

Tools & Technologies

Windows-Based SystemsDesktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceInbound and Outbound CommunicationsDe-Escalation TechniquesUpsellingClient Interaction

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Use web-based tools to resolve customer inquiries
Field customer inquiries and respond to varying questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve and de-escalate customer issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Dedicated workspace near router supporting a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures and be customer service driven
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
Sharp critical thinking skills
Proactive problem-solving approach

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture