Healthcare Customer Service Representative

. Serve as a primary point of contact for clients through inbound and outbound communications.

Posted 9/25/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications.
Field customer inquiries and provide responses to varying questions, issues, and concerns.
Connect with customers via phone, email, chat, and/or social media.
Resolve and de-escalate customer issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or process payments when applicable.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell when required.
Use web-based tools to resolve inquiries and deliver a positive customer experience.

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and general knowledge of Windows-based systems.
Dedicated workspace located near the router to support a hardwired Ethernet connection.
Minimum internet speed of 15 Mbps download/10 Mbps upload, with ISP under 50ms.
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
Proof of internet speed required.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Ability to follow established procedures and work within a structured schedule with varied shifts.
Strong communication, listening, analytical, organizational, problem-solving, critical-thinking, and decision-making skills.
Ability to collaborate with team members, supervisors, and support departments.
Ability to prioritize tasks and work well under pressure.

Comp & perks