Healthcare Customer Service Representative

Teleperformance

. Field customer inquiries by finding innovative responses to questions, issues, and concerns .

Posted 11/1/2026full-timeRemote • United StatesJunior💰 $15 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues, communicate effectively, and collaborate with team members. Proficient in using desktop computer systems and adhering to established procedures while managing multiple tasks under pressure.

Highest-signal resume keywords

Customer Service ExperienceOutstanding Communication SkillsProblem-Solving SkillsAbility to CollaborateTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales ExperienceTyping SpeedAnalytical SkillsProblem-Solving Skills

Soft Skills

Outstanding CommunicationListening SkillsOrganizational SkillsCritical ThinkingAbility to Prioritize Tasks

Tools & Technologies

Windows-Based SystemsDesktop Computer SystemsInternet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesCall TrackingUpsellingDe-EscalationStructured Schedule

About the role

Key responsibilities & impact

Field customer inquiries by finding innovative responses to questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve and de-escalate customer issues
Escalate interactions when necessary and appropriate
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Dedicated workspace near the router for a hardwired Ethernet connection
Internet speed of at least 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data, P2P, or VPN
Proof of internet speed required
Ability to follow established procedures
Ability to collaborate with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule with a variety of shifts
Sharp critical thinking skills
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families