Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 11/1/2026full-timeRemote • United StatesJunior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications across multiple channels, resolve issues effectively, and provide a seamless customer experience. Proficient in using web-based tools and comfortable with desktop computer systems to support customer interactions.

Highest-signal resume keywords

Customer Service ExperienceInbound And Outbound CommunicationIssue Resolution And De-EscalationTyping Speed Of 25 Words Per MinuteWindows-Based Systems Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales ExperienceTyping SpeedIssue ResolutionAuditing And Reporting

Soft Skills

Communication SkillsProblem-Solving SkillsAdaptability

Tools & Technologies

Web-Based ToolsDesktop Computer Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer CommunicationsCall TrackingUpsellingStructured ScheduleInternet Speed Requirements

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound customer communications
Respond to customer inquiries via phone, email, chat, and/or social media
Resolve and de-escalate customer issues
Escalate interactions when necessary and appropriate
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required
Use web-based tools to provide a seamless customer experience

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Ability to work within a structured schedule that includes a variety of shifts
Dedicated workspace near the router supporting a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data, P2P, or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture