Healthcare Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients.

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively manage communications and resolve inquiries through various channels. Proficient in problem-solving, critical thinking, and maintaining organization under pressure while adhering to established procedures.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsOrganizational SkillsWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer Inquiry ResolutionPayment ProcessingCall Tracking and ReportingUpselling Techniques

Soft Skills

Analytical SkillsListening SkillsCollaboration SkillsOpen-Mindedness to FeedbackAbility to Work Under Pressure

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceSales ExperienceClient CommunicationDe-Escalation TechniquesStructured Schedule

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients.
Manage inbound and outbound communications.
Use web-based tools to resolve customer inquiries.
Field customer inquiries and provide responses to questions, issues, and concerns.
Connect with customers via phone, email, chat, and/or social media.
Calmly resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to assistance requests and/or process payments.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Ability to follow established procedures and be customer service driven.
Ability to collaborate effectively with team members, supervisors, and support departments.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule with varied shifts.
Sharp critical thinking skills.
Proactive problem-solving approach.
Dedicated workspace near router for hardwired Ethernet connection.
Internet speed of at least 15 Mbps download/10 Mbps upload, with ISP under 50ms.
Internet connection cannot be satellite, mobile data hotspots, P2P, or VPN.
Proof of internet speed required.

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture