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Teleperformance

Healthcare Customer Service Representative, RN

Teleperformance

. Serve as a primary point of contact for clients .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJunior💰 $36 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, effectively managing communications and resolving inquiries. Holds an Active RN License and possesses the ability to utilize web-based tools for customer interactions.

Highest-signal resume keywords
Active RN LicenseCustomer Service ExperienceCall Center EnvironmentWeb-Based Tools ProficiencyTyping Speed of 25 Words Per Minute

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Inquiry ResolutionPayment ProcessingCall TrackingUpselling TechniquesTyping Proficiency
Soft Skills
Calmness Under PressureDe-Escalation SkillsEffective Communication
Tools & Technologies
Windows-Based SystemsDesktop Computer SystemsInternet Connection Management
Certifications & Qualifications
Active RN License
Industry Keywords
HealthcareCustomer ServiceCall Center Operations

About the role

Key responsibilities & impact
  • Serve as a primary point of contact for clients
  • Manage inbound and outbound communications
  • Resolve customer inquiries using web-based tools
  • Connect with customers via phone, email, chat, and/or social media
  • Calmly resolve and de-escalate issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or process payments
  • Track call-related information for auditing and reporting
  • Provide feedback on call issues
  • Upsell when required

Requirements

What you’ll need
  • College degree (RN)
  • Minimum of 6 months of healthcare/customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems
  • General knowledge of Windows-based systems
  • Must hold an Active License for the RN role
  • Comfortable working in a call center environment; this is not patient facing
  • Internet download speed of at least 30.0 Mbps
  • Internet upload speed of at least 15.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
  • Proof of internet speed required
  • Clean and quiet workspace

Benefits

Comp & perks
  • Medical, vision, and dental health benefits
  • Employment Assistance Programs
  • Health and personal time off (HPT)
  • Leave programs as eligible
  • Competitive 401(K) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical care insurance
  • Pet insurance
  • FSA plans
  • Retailer discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture