Italian Speaking Customer Support

Teleperformance

. Support and advise customers via phone, email, and chat .

Posted 9/21/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and service within the food and beverage industry, with a focus on effective communication and problem resolution. Proficient in Italian and English, with strong computer literacy and a commitment to high customer satisfaction.

Highest-signal resume keywords

Fluent Italian Proficiency (C2)English Proficiency (C1)Customer Support ExperienceStrong Communication SkillsGood Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ReliabilityCommitmentWillingness to LearnTeamwork

Certifications & Qualifications

Certified Coffee Specialist

Industry Keywords

Food and Beverage IndustryCustomer SatisfactionCustomer InteractionsProduct KnowledgePremium Service

About the role

Key responsibilities & impact

Support and advise customers via phone, email, and chat
Provide detailed information about products and services
Process inquiries and cases to ensure clear and successful resolution
Accurately document customer interactions and transactions in the system
Ensure high customer satisfaction through excellent, premium service
Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
Work scheduled shifts Monday–Saturday between 08:00 and 19:00

Requirements

What you’ll need

Fluent Italian proficiency at C2 level
English proficiency at C1 level is an advantage
Strong communication skills, reliability, and commitment
Willingness to learn and ability to work in a team
Good computer literacy
Permanent residence in Bosnia and Herzegovina
Stable internet connection with minimum 10 Mbps download and 5 Mbps upload speeds
Antenna routers and 5G routers are strictly prohibited

Benefits

Comp & perks

Permanent contract
Full-time position (40 hours per week)
Immediate security: full-time contract effective from day one of training
Paid 4-week onboarding/training
Accommodation, transport, and all training expenses fully covered during training at the Sarajevo office
Performance bonuses
Additional compensation for working on public holidays or voluntary overtime
Work equipment provided and shipped to your home
Remote home-office work
Two days off per week
Shift schedules published 2 weeks in advance