Operations Customer Expert – Azerbaijani/Russian, English or Georgian Speaking

Teleperformance

. Handle inbound and outbound customer inquiries across calls, live chat, email, social media, and back-office requests .

Posted 9/18/2026full-timeTbilisi • GeorgiaSeniorLead💰 GEL 2,420 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service through effective communication in Azerbaijani, Russian, and English or Georgian, while maintaining a strong knowledge of products and services. Capable of achieving sales conversions and adhering to operational processes while working independently and collaboratively.

Highest-signal resume keywords

Customer ServiceSales ConversionsAzerbaijani Language ProficiencyRussian Language ProficiencyMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ConversionsOrder ManagementData RecordingTroubleshootingUpsellingCross-SellingLegal ComplianceData Privacy Regulations

Soft Skills

Clear CommunicationAttention to DetailCreativityTeam CollaborationFast Thinking

Industry Keywords

Customer InquiriesOperational ProcessesRetention ProductsCustomer Needs Assessment

About the role

Key responsibilities & impact

Handle inbound and outbound customer inquiries across calls, live chat, email, social media, and back-office requests
Provide clear information about products and services
Assist with troubleshooting and manage orders and deliveries
Identify customer needs and propose tailored solutions
Upsell/cross-sell and capture essential information for effective follow-up
Maintain strong knowledge of retention products and procedures
Record data accurately and resolve concerns quickly
Achieve sales conversions and set targets
Adhere to operational processes and company procedures
Comply with legal requirements and data privacy regulations in Azerbaijan
Work independently and with the team under general guidelines
Report to the Supervisor, Customer Service Assistant Manager, or Customer Service Manager

Requirements

What you’ll need

Proficient in Azerbaijani and Russian languages (spoken and written)
Good English or Georgian language skills
Candidate must be at least 21 years of age
Ability to communicate accurately and clearly with diverse customer types
Fast thinker and ability to resolve situations as they arise on the spot, being attentive to detail
Creativity and a collaborative team spirit
Good Microsoft Office suite and typing skills
Willingness to work shifts, weekends, and public holidays
Ability to work Monday–Sunday, 10:00 AM–8:00 PM, except January 1st and Orthodox Easter
Apply in English by 24.09.2026

Benefits

Comp & perks

650 Life Event Bonus
Referral Bonus
Other bonus schemes
Paid Health insurance for you and your Family
Paid Training
Fast career growth – promotion to Senior level possible after 6 months
Work from home possibility after 6 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential on-site consultations with professional psychologists
Corporate benefits with partner companies
Modern office with chill-out & gaming zone
Prime location on Rustaveli Avenue