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Operations Customer Expert, Georgian and English Speaking
Teleperformance. Provide customer care service and support in inbound and outbound campaign calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer care capabilities through effective communication and problem-solving skills, with a focus on consultative selling and relationship building. Proficient in managing customer interactions across various digital channels while meeting performance targets and adhering to legal requirements.
Highest-signal resume keywords
Fluent Georgian SkillsConsultative Selling SkillsCustomer Lifecycle Management (CLM)Sales Experience in Customer-Facing RolesDetail-Oriented Data Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Care ServiceSales AcquisitionLead GenerationUpsellingCross-SellingTroubleshooting Device IssuesData Privacy CompliancePerformance Target AchievementDigital Interaction ManagementProduct Knowledge
Soft Skills
Creative MindsetSolution-Oriented ApproachTeam PlayerTime ManagementEffective Communication
Tools & Technologies
Digital Communication ToolsEmailSocial MediaLive ChatInstant MessagingVideo Calls
Industry Keywords
Customer Relationship ManagementCustomer Retention ProceduresCommercial TargetsBusiness OpportunitiesMarket Priorities
About the role
Key responsibilities & impact- Provide customer care service and support in inbound and outbound campaign calls
- Engage customers through inbound/outbound calls, digital channels, or back-office support
- Handle digital interactions including email, social media, live chat, instant messaging, video calls, or other digital tools
- Understand and solve customer needs while identifying opportunities for up-selling, cross-selling, lead generation, or upgrades
- Build lasting customer relationships by resolving concerns quickly and professionally
- Handle inbound inquiries with professionalism
- Conduct outbound campaign calls
- Educate customers on products, offerings, and solutions
- Troubleshoot device issues and manage replacements
- Recommend tailored, needs-based products
- Proactively up-sell, cross-sell, and generate leads
- Add value and build trust in every interaction
- Follow processes, legal requirements, and data privacy rules
- Meet performance targets with accountability and focus
- Identify or develop relevant business opportunities to propose and promote company products/services in line with market priorities
Requirements
What you’ll need- Fluent Georgian skills
- Good English
- Graduate studies or equivalent
- Minimum age: 21 years old
- Good computer skills
- Creative, solution-oriented mindset and a strong team player
- Willingness to work in shifts, weekends, and public holidays
- Preferably previous experience in any position that requires interacting with customers and/or proposing products/services
- At least 6 months in sales, acquisition, or similar customer-facing roles focused on commercial targets will be preferable
- Strong knowledge of acquisition, conversion, customer lifecycle management (CLM), and retention procedures, products and services
- Ability to ask the right questions to explore, understand and identify customers’ situation or needs and offer solutions, as well as identifying or developing opportunities to propose & promote targeted company’s products and services
- Consultative selling skills with benefit-led language and emotional connection
- Detail-oriented when handling inbound/outbound calls and recording data
- Ability to manage objections/complaints in an effective way
- Ability to effectively manage time/work schedule
- Importance of teamwork and sharing best practices
- Willingness to constantly update knowledge about company processes
Benefits
Comp & perks- Compensation up to gross GEL 1,892 in the first 6 months (salary+bonus)
- Compensation up to gross GEL 2,064 after 6 months (salary+increased bonus)
- Christmas Bonus: 50% of your salary after successfully completing the probation period
- Referral Bonus
- Life Event Bonus
- Other bonus schemes
- Paid Health insurance for you and your Family
- Paid Training
- Fast career growth – promotion to Senior level possible after 6 months
- Work from home possibility after 6 months
- Wellbeing offerings: yoga, pilates, events, and more
- Psychological support: confidential on-site consultations with professional psychologists
- Corporate benefits with partner companies
- Prime location on Chavchavadze Avenue with a modern office, chill-out & gaming zone