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Teleperformance

Operations Customer Expert, Georgian and English Speaking

Teleperformance

. Provide customer care service and support through inbound and outbound campaign calls .

Posted 10/23/2026full-timeTbilisi • GeorgiaMid-LevelSenior💰 GEL 1,892 - GEL 2,064 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer care capabilities through effective communication and consultative selling skills, with a focus on customer needs and relationship building. Proficient in managing inquiries and promoting products while adhering to legal and data privacy requirements.

Highest-signal resume keywords
Fluent Georgian SkillsConsultative Selling SkillsCustomer Lifecycle Management (CLM)Sales ExperienceDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Care ServiceLead GenerationUpsellingCross-SellingTroubleshooting Device IssuesData RecordingPerformance Target AchievementProduct KnowledgeDigital Communication ToolsTime Management
Soft Skills
ProfessionalismTeamworkProblem-SolvingEmotional ConnectionAdaptability
Tools & Technologies
EmailSocial MediaLive ChatInstant MessagingVideo Calls
Industry Keywords
Customer Relationship ManagementSales AcquisitionRetention ProceduresCommercial TargetsData Privacy Rules

About the role

Key responsibilities & impact
  • Provide customer care service and support through inbound and outbound campaign calls
  • Engage customers through digital channels, including email, social media, live chat, instant messaging, video calls, and other digital tools
  • Identify or develop relevant business opportunities to propose and promote company products and services
  • Understand and solve customer needs while identifying opportunities for up-selling, cross-selling, lead generation, or upgrades
  • Build lasting customer relationships by resolving concerns quickly and professionally
  • Handle inbound inquiries with professionalism
  • Conduct outbound campaign calls
  • Educate customers on products, offerings, and solutions
  • Troubleshoot device issues and manage replacements
  • Recommend tailored, needs-based products
  • Proactively up-sell, cross-sell, and generate leads
  • Add value and build trust in every customer interaction
  • Follow processes, legal requirements, and data privacy rules
  • Meet performance targets with accountability and focus

Requirements

What you’ll need
  • Fluent Georgian skills
  • Good English
  • Graduate studies or equivalent
  • Minimum age: 21 years old
  • Good computer skills
  • Willingness to work in shifts, weekends, and public holidays
  • Preferably previous experience in any position that requires interacting with customers and/or proposing products/services
  • At least 6 months in sales, acquisition, or similar customer-facing roles focused on commercial targets will be preferable
  • Strong knowledge of acquisition, conversion, customer lifecycle management (CLM), and retention procedures, products and services
  • Ability to ask the right questions to explore, understand, and identify customers’ situation or needs and offer solutions
  • Ability to identify or develop opportunities to propose and promote targeted company products and services
  • Consultative selling skills with benefit-led language and emotional connection
  • Detail-oriented when handling inbound/outbound calls and recording data
  • Ability to manage objections/complaints effectively
  • Ability to effectively manage time/work schedule
  • Importance of teamwork and sharing best practices
  • Willingness to constantly update knowledge about company processes

Benefits

Comp & perks
  • Compensation up to gross GEL: 1892 GEL in the first 6 months (salary+bonus)
  • 2064 GEL after 6 months (salary+increased bonus)
  • Christmas Bonus: 50% of your salary after successfully completing the probation period
  • Referral Bonus
  • Life Event Bonus
  • Other bonus schemes
  • Paid health insurance for you and your family
  • Paid training
  • Fast career growth – promotion to Senior level possible after 6 months
  • Work from home possibility after 6 months
  • Wellbeing offerings: yoga, pilates, events, and more
  • Psychological support: confidential on-site consultations with professional psychologists
  • Corporate benefits with partner companies
  • Modern office with chill-out & gaming zone