Operations Customer Expert, German and English Speaking

Teleperformance

. Handle inbound calls and written inquiries from customers .

Posted 9/23/2026full-timeTbilisi • GeorgiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in German and English, providing exceptional customer support and guidance on travel-related inquiries. Exhibits strong communication skills and a solution-oriented mindset while maintaining accurate customer and booking data.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsCustomer OrientationStrong Communication SkillsTeam-Player Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Data ManagementBooking ManagementFast Typing SkillsProblem-SolvingTravel Planning

Soft Skills

Friendly SupportCreative MindsetConfident InteractionSolution-Oriented Approach

Tools & Technologies

Computer Skills

Industry Keywords

Inbound CallsCustomer ExperienceWritten InquiriesShift WorkWeekend Availability

About the role

Key responsibilities & impact

Handle inbound calls and written inquiries from customers
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with the team to deliver the best customer experience

Requirements

What you’ll need

Fluent German language skills, spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset
Strong team-player ability
Willingness to work shifts, weekends, and public holidays
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

Sign-on bonus of 2,000 GEL
Night shift allowance
Referral bonus up to 2,000 GEL
650 GEL Life Event Bonus
Other bonus schemes
Paid health insurance for you and your family
Paid training
Fast career growth, with promotion to Senior level possible after 6 months
Work-from-home possibility after 3 months
Wellbeing offerings including yoga, pilates, and events
Confidential on-site psychological consultations
Corporate benefits with partner companies
Modern office with chill-out and gaming zone
Late shift transportation