Operations Customer Expert, German & English Speaking

Teleperformance

. Handle inbound calls and written inquiries from customers .

Posted 10/8/2026full-timeTbilisi • GeorgiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German and English, providing exceptional customer support through effective communication and problem-solving skills. Capable of maintaining accurate booking data while collaborating with team members to enhance the customer experience.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationGood Computer SkillsCreative Solution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsAbility to Interact ConfidentlyStrong Team-Player Ability

Industry Keywords

Customer SupportInbound CallsBooking ManagementTravel PlansIssue Resolution

About the role

Key responsibilities & impact

Handle inbound calls and written inquiries from customers
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with the team to deliver the best customer experience
Support Booking.com travellers by answering questions, resolving issues, and guiding them toward successful trips

Requirements

What you’ll need

Fluent German language skills, spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset and strong team-player ability
Willingness to work shifts, weekends, and public holidays
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

Sign-on bonus of 2,000 GEL
Gross salary plus bonus: up to 2,860 GEL in the first 6 months
Gross salary plus increased bonus: up to 3,120 GEL after 6 months
Night shift allowance
Referral bonus of up to 2,000 GEL
650 GEL Life Event Bonus
Other bonus schemes
Paid health insurance for you and your family
Paid training
Fast career growth, with promotion to Senior level possible after 6 months
Work from home possibility after 3 months
Wellbeing offerings: yoga, pilates, events, and more
Confidential on-site psychological consultations
Corporate benefits with partner companies
Late shift transportation
Modern office with chill-out and gaming zone