Operations Customer Expert, German & English Speaking

Teleperformance

. Handle inbound calls and written customer inquiries .

Posted 10/22/2026full-timeRemote • GeorgiaMid-LevelSenior💰 GEL 2,860 - GEL 3,120 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in German and English, providing exceptional customer support through effective communication and problem-solving skills. Capable of maintaining accurate booking data while fostering a collaborative team environment.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationGood Computer SkillsCreative Solution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsAbility to Interact ConfidentlyTeam-Player Approach

Industry Keywords

Customer SupportInbound CallsBooking ManagementTravel PlansShift WorkPublic Holidays

About the role

Key responsibilities & impact

Handle inbound calls and written customer inquiries
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with the team to deliver the best customer experience
Support travellers by answering questions, resolving issues, and guiding them toward unforgettable trips
Serve as a key connection between Booking.com and its customers

Requirements

What you’ll need

Fluent German language skills, spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset and strong team-player approach
Willingness to work in shifts, weekends, and public holidays
Experience in a similar role is a plus, but not required
Residence in Georgia is required
Fluency in both required languages is essential

Benefits

Comp & perks

2000 GEL sign-on bonus
Night shift allowance/additional compensation for night hours
Up to 2,000 GEL referral bonus for successful hires
650 GEL Life Event Bonus
Other bonus schemes
Paid health insurance for you and your family
Paid training
Work from home or from the office
Fast career growth and promotion to Senior level possible after 6 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential consultations with professional psychologists
Corporate benefits with partner companies
Modern office on Rustaveli Avenue with chill-out and gaming zone
Late shift transportation