Operations Customer Expert, German & English Speaking

Teleperformance

. Handle inbound customer calls and written inquiries .

Posted 10/22/2026full-timeRemote • GeorgiaMid-LevelSenior💰 GEL 2,860 - GEL 3,120 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German and English, providing exceptional customer support and guidance on travel-related inquiries. Exhibits strong communication skills and a solution-oriented mindset while maintaining accurate customer data and fostering positive experiences.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationGood Computer SkillsCreative Solution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsTeam-Player ApproachAbility to Interact Confidently

Industry Keywords

Customer SupportTravel PlansBookingsCancellationsCustomer Experience

About the role

Key responsibilities & impact

Handle inbound customer calls and written inquiries
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Resolve customer issues and help create positive travel experiences
Work closely with the team to deliver the best customer experience
Serve as a key connection between Booking.com and its customers

Requirements

What you’ll need

Fluent German language skills, spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset and strong team-player approach
Willingness to work shifts, weekends, and public holidays
Residence in Georgia is required
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

2000 GEL sign-on bonus
Night shift allowance/additional compensation for night hours
Up to 2,000 GEL referral bonus
650 GEL Life-Event Bonus
Other performance-based bonus schemes
Paid health insurance for you and your family
Paid training
Work from home or from the office
Fast career growth; promotion to Senior level possible after 6 months
Wellbeing offerings including yoga, pilates, events, and other activities
Psychological support and confidential consultations with professional psychologists
Corporate benefits and partner-company discounts
Modern office on Rustaveli Avenue with chill-out and gaming zone
Late-shift transportation
2000 ლარის ერთჯერადი სასტარტო ბონუსი