Payroll Tax Processor

Teleperformance

. Execute assigned payroll tax tasks, including accurate payroll runs, output report review, tax filings and payments, and compliance support across active jurisdictions .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payroll tax processing, including preparation of amended returns and resolution of complex tax notices. Strong analytical and problem-solving skills are essential for managing high-volume multi-state payroll tasks and ensuring compliance across jurisdictions.

Highest-signal resume keywords

Payroll Tax ProcessingAmended Return PreparationTax Notice ResolutionFundamental Payroll Certification (FPC)Cross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-State Payroll Tax ProcessingAmended Payroll Tax ReturnsIRS Notice ResolutionPayroll Error CorrectionsData AnalysisSOP EditingTechnical DocumentationTyping Speed (25+ WPM)Windows-Based Systems KnowledgeAI Tools Utilization

Soft Skills

Customer ServiceCommunicationAnalytical SkillsProblem-SolvingEmotional Intelligence

Certifications & Qualifications

Fundamental Payroll Certification (FPC)

Industry Keywords

Payroll ServicesTax ComplianceState and Federal TaxHigh-Volume PayrollAudit Documentation

About the role

Key responsibilities & impact

Execute assigned payroll tax tasks, including accurate payroll runs, output report review, tax filings and payments, and compliance support across active jurisdictions
Research and resolve standard State and Federal payroll tax notices, escalating complex cases when needed
Draft written responses to agency notices with supporting documentation and submit them by required deadlines
Prepare standard amended payroll tax returns, including Form 941-X and state equivalents, with guidance on complex adjustments
Support payroll correction workflows by gathering error details, calculating quarterly tax impacts, and maintaining audit documentation through resolution
Manage personal work queue according to SLA deadlines and document each case thoroughly
Identify recurring issues and data patterns and share findings with senior staff
Flag outdated SOPs or Knowledge Base articles and recommend updates
Participate in cross-functional collaboration with internal teams

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
2+ years of back-office payroll experience specifically at a payroll services company
2+ years of high-volume multi-state US payroll tax processing
2+ years dedicated to tax notice resolution, amended return preparation, and payroll error corrections
Track record of resolving complex IRS and state agency notices
Direct experience preparing or approving amended Federal (941-X, W-2c) and State returns, including complex local jurisdictions such as PA and OH
Comfortable leveraging AI tools daily
Experience handling peer/customer escalations autonomously, diagnosing root causes, and applying independent judgment
Proven experience as a Change Champion, peer mentor, and high-performer on productivity/quality metrics
Advanced skills extracting complex technical information and distilling it into simple, clear actions
Active Fundamental Payroll Certification (FPC)
Validation-first mindset with curiosity to test and adopt new methodologies
Cross-functional collaboration skills
Experience editing or suggesting SOP and Knowledge Base content updates
Ability to flex into different jurisdictions or sub-teams smoothly
Strong customer service, communication, listening, analytical, organizational, problem-solving, emotional intelligence, open-mindedness, critical thinking, and solution-oriented skills
Ability to work within a structured schedule with a variety of shifts
Dedicated workspace near router for hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload with ISP under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families