Property & Casualty Licensed Insurance Representative

Teleperformance

. Serve as a primary point of contact for clients.

Posted 9/18/2026full-timeRemote • Alabama • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to handle sensitive situations. Proficient in using web-based tools and desktop computer systems to manage customer inquiries and ensure satisfaction.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningProblem-Solving SkillsCommunication SkillsWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer ServiceSales ExperienceAnalytical SkillsOrganizational Skills

Soft Skills

EmpathyPatienceCollaborationOpen-MindednessCritical Thinking

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsEthernet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesRetention EffortsHealthcare NeedsEducationPrevention Planning

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients.
Manage inbound and outbound customer communications.
Use web-based tools to resolve customer inquiries.
Handle and carefully respond to inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on the first call through proactive, patient, empathetic, and understanding service.
Communicate appropriately with customers and exercise retention efforts when needed.
Identify comparison-shopping customers and assist with contract terms and the correct price plan.
Compassionately handle sensitive situations involving healthcare needs, education, and prevention planning.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Ability to follow established procedures and be customer service driven.
Ability to collaborate effectively with team members, supervisors, and support departments.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills.
Proactive approach to problem-solving.
Dedicated workspace located near the router to support a hardwired Ethernet connection.
Minimum internet speed of 15 Mbps download/10 Mbps upload, with ISP under 50ms.
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
Proof of internet speed required.

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture