Property & Casualty Licensed Insurance Representative – Non-Sales

Teleperformance

. Handle and carefully respond to all inbound and outbound customer inquiries .

Posted 10/24/2026full-timeRemote • United StatesJunior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through active listening and empathetic communication, effectively resolving inquiries while handling sensitive information. Proficient in using web-based tools and desktop computer systems to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningEmpathetic CommunicationWindows-Based Systems KnowledgeTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTypingWeb-Based ToolsProblem ResolutionConfidential Information Handling

Soft Skills

EmpathyPatienceCommunicationUnderstandingProactive Approach

Tools & Technologies

Desktop Computer SystemsInternet ConnectionEthernet Connection

Industry Keywords

Customer InquiriesHealthcare NeedsEducationPrevention PlanningRetention Efforts

About the role

Key responsibilities & impact

Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call through proactive, patient, empathetic, and understanding service
Communicate appropriately with customers, exercising retention efforts if needed
Identify comparison-shopping customers and assist with the correct price plan
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Use web-based tools to resolve inquiries and ensure a positive customer experience

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Dedicated workspace located near the router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Medical, vision, and dental benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families