Sales Customer Service Representative

Teleperformance

. Serve as a primary point of contact for clients .

Posted 10/20/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications across various channels, resolve issues, and meet sales objectives. Proficient in using web-based tools and maintaining effective collaboration within a structured environment.

Highest-signal resume keywords

Customer Service ExperienceSales Objectives AchievementWindows-Based Systems KnowledgeOutstanding Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer Inquiry ResolutionPayment ProcessingCall Tracking and ReportingAnalytical Skills

Soft Skills

Organizational SkillsCritical ThinkingAbility to Work Under PressureOpen-Mindedness to FeedbackCollaboration Skills

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer CommunicationsInbound and Outbound CommunicationDe-Escalation TechniquesStructured ScheduleEligible U.S. States Residency

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound customer communications
Use web-based tools to resolve customer inquiries
Field customer inquiries and respond to questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve and de-escalate customer issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Meet defined sales objectives

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback and evolving policies
Ability to work within a structured schedule with a variety of shifts
Sharp critical thinking skills
Proactive problem-solving approach
Dedicated workspace near the router for a hardwired Ethernet connection
Internet speed of at least 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required
Must reside in one of the listed eligible U.S. states

Benefits

Comp & perks

Medical, vision, and dental health benefits
Mental health and well-being resources
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs, as eligible
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture