Senior Customer Account Lead – Order to Cash, Italian

Teleperformance

. Ensure end-to-end customer account coordination across the Order-to-Cash cycle, from order entry to delivery, invoicing, and post-sales issue resolution .

Posted 9/18/2026full-timeBarcelona • SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the Order-to-Cash process, ensuring seamless coordination between customers, sales, and internal teams. Proficient in SAP S/4HANA and skilled in leading process improvement initiatives to enhance customer satisfaction.

Highest-signal resume keywords

Order-To-Cash ManagementSAP S/4HANA Sales & DistributionCustomer Account ManagementProcess Improvement LeadershipStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order-To-Cash ProcessSAP S/4HANAData AnalysisKPI InterpretationCustomer SegmentationInvoicingIssue ResolutionLogistics CoordinationSales CoordinationFinance Coordination

Soft Skills

Excellent CommunicationNegotiation SkillsCustomer-Centric MindsetAnalytical SkillsProactive Service

Tools & Technologies

Customer PortalCRMEDIReporting Tools

Industry Keywords

Customer CareSupply ChainBusiness ManagementMulticultural EnvironmentChange Management

About the role

Key responsibilities & impact

Ensure end-to-end customer account coordination across the Order-to-Cash cycle, from order entry to delivery, invoicing, and post-sales issue resolution
Serve as the main operational interface between Customers, Sales, and internal support functions
Manage and oversee the complete Order-to-Cash cycle for assigned customers
Coordinate with Sales, Logistics, and Finance to ensure smooth order flow, on-time delivery, and accurate invoicing
Act as escalation point for complex customer issues involving delivery, billing, and claims
Ensure adherence to customer segmentation rules and defined service levels
Drive adoption of the Customer Portal, CRM, and EDI
Monitor OTIF, backlog, blocked orders, and open claims, and communicate improvement actions
Facilitate alignment meetings between commercial and operational teams
Support onboarding of new customers, including master data completeness and digital-tools training
Lead continuous-improvement activities to simplify processes and enhance customer satisfaction
Support change management and knowledge sharing across European Customer Care teams

Requirements

What you’ll need

Italian proficiency at C1 level or higher
English proficiency at C1 level or higher
Comprehensive knowledge of the Order-to-Cash process and its interfaces (Sales, Logistics, Finance)
3+ years of experience in Customer Account Management or Customer Care leadership
Bachelor’s or university degree in Business, Supply Chain, or a related discipline
Advanced skills in SAP S/4HANA Sales & Distribution and related reporting tools
Excellent communication, negotiation, and stakeholder management capabilities
Strong analytical skills and experience interpreting service KPIs and identifying corrective actions
Customer-centric mindset with a focus on proactive service and transparency
Experience leading process-improvement or transformation initiatives
Ability to work cross-functionally with customers and internal stakeholders including Finance, Sales, Customer Care, Legal, IT/SAP teams, and shared service centers in a fast-moving, multicultural environment
Eligible to work in Spain

Benefits

Comp & perks

Competitive salary
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
Relocation package support
Private Health Insurance
Continuous skill development and certifications
Clear career growth opportunities supported by coaches and a motivating team environment
You’ll be based in Barcelona’s 22@ district, a vibrant innovation hub where top global companies and international talent come together to create, grow, and lead