Service Client Bilingue, Français/Anglais

Teleperformance

. Provide first-level technical service regarding installation, operation, and maintenance of products and applications .

Posted 10/16/2026full-timeRemote • CanadaSeniorLead💰 CA$16 - CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical service capabilities in installation, operation, and maintenance of products, while providing exceptional customer care and support in both English and French. Proficient in troubleshooting technical issues and maintaining accurate data input.

Highest-signal resume keywords

Bilingualism In French And EnglishTechnical TroubleshootingCustomer CareExcellent Communication SkillsData Input Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ServiceTroubleshootingData InputComputer Skills

Soft Skills

Customer RelationsPersonalized Solutions

Certifications & Qualifications

High School Diploma

Industry Keywords

Inbound Customer QueriesDiagnostic ToolsTechnical IssuesCustomer CareAvailability

About the role

Key responsibilities & impact

Provide first-level technical service regarding installation, operation, and maintenance of products and applications
Answer inbound customer queries with an emphasis on customer care
Build and maintain positive customer relations by offering personalized solutions
Coordinate with various company functions to handle requests appropriately
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Escalate customer issues as required
Accurately input data using prescribed applications
Work 8-hour shifts, 5 days per week, including morning, afternoon, or night shifts

Requirements

What you’ll need

Must be at least 18 years of age
Full time availability
Excellent home internet hardwired; Wifi is not permitted
Excellent verbal and written communication skills in English and French
Excellent computer skills
Bilingualism in French and English, both spoken and written, required to answer calls from English- and French-speaking customers
Open availability for program hours Monday to Sunday, 9AM to 12AM midnight
8-hour shifts, 5 days a week
At least one day of weekend availability is mandatory
High School Diploma

Benefits

Comp & perks

Work from home
Paid training
Employee referral program - $500.00 for every referral hired
Excellent medical, dental and benefits plans
Great perks on everyday products and services with Canada's leading employee perk program
Internal career advancement opportunities
Established career path supported by self-assessments, virtual training, and guided curriculum
Robust career path with a full development plan
Paid 6 weeks training
2 weeks' vacation
Continuous learning through progressive training
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits
Employee Family Assistance Programs