Solution Architect – Operate & Assist

Teleperformance

. Develop solution architectures for Operate & Assist implementations based on client requirements .

Posted 10/11/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solution architecture and data integration, with a strong focus on operational business technologies and compliance requirements. Proficient in managing stakeholder communication and technical documentation while driving automation and data analytics initiatives.

Highest-signal resume keywords

Solution ArchitectureData IntegrationPower BI ReportingTechnical DocumentationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data IntegrationSystem ArchitectureAPIsData FlowsPower BIReportingData ModelingWorkflow AutomationTechnical Project ManagementQuality Management

Soft Skills

Strong Communication SkillsTeam PlayerSelf-Driven Work EthicResilience Under PressureFast Learner

Tools & Technologies

Operate InsightsCentricalKnowledge BaseN8nMakePower Automate

Industry Keywords

Customer ExperienceOperational Business TechnologiesData PrivacyCompliance RequirementsPII Redaction

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Develop solution architectures for Operate & Assist implementations based on client requirements
Ensure technical consistency and feasibility before project launch
Execute technical checklists for tools including Operate Insights, Centrical, and Knowledge Base
Ensure data flows between client systems and TP platforms, including EMA
Manage data formats, interfaces, and data quality
Connect BI/reporting systems, especially Power BI, to operational data sources
Apply data privacy and compliance requirements, including PII Redaction, during data integration
Own Operate & Assist implementations end to end, from solution design and data integration through Go-Live
Manage stakeholder communication with client IT, internal QA, and operations teams
Analyze and resolve technical issues involving translation tools and system integrations
Coordinate with internal IT support, including ticket creation and triggering installations
Collaborate with QA teams to ensure solution quality
Identify automation and data analytics opportunities in operational processes
Drive workflow and reporting automation
Develop technical standards for Operate & Assist implementations within the DSI team
Create and maintain technical documentation covering architecture, data flows, and implementation checklists
Share knowledge with the team and operations colleagues

Requirements

What you’ll need

Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role
Proven track record in implementing operational business technologies, such as QA, BI, reporting, or workforce automation systems
Sound knowledge of data integration and system architecture, including APIs, data flows, and interfaces
Solid expertise in Power BI, including reporting and data modeling
Experience with workforce management, quality management, or AI-driven process solutions, such as knowledge bases and translation tools
Structured project management and technical documentation skills
English at C1 level
German at B2 level
Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is a plus
Experience in the Customer Experience environment is a plus
Strong technical affinity with a structured, solution-oriented mindset
Ability to communicate complex technical concepts clearly and effectively
Self-driven work ethic and resilience under pressure during key project phases
Team player with strong cross-functional communication skills
Fast learner able to quickly adapt to new technologies
Updated CV and cover letter in English in PDF format required

Benefits

Comp & perks

Flexible working hours
Full-time permanent employment
Equal opportunity employment
Women given preference in cases of equal suitability, qualification, and professional performance
Strong welcome for applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity