Supervisor

Teleperformance

. Provide functional and disciplinary leadership and support to an existing team .

Posted 9/30/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to drive team performance and ensure compliance with operational standards. Proficient in managing performance metrics and fostering effective communication in both German and English.

Highest-signal resume keywords

Team LeadershipPerformance Metrics ManagementCoaching and DevelopmentBilingual Communication (German C1, English B2)Process Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics AnalysisAHT ManagementQA MonitoringProductivity TrackingSLA Adherence

Soft Skills

Motivational LeadershipConflict ResolutionAdaptabilityInternal CommunicationCollaboration

Industry Keywords

Data ConfidentialityRegulated IndustriesOperational Risk ManagementOnboarding ProcessesTraining Activities

About the role

Key responsibilities & impact

Provide functional and disciplinary leadership and support to an existing team
Monitor team performance and take responsibility for team success and continuous improvement
Motivate, train, and manage employees on a daily basis
Lead and motivate the team each day to achieve established targets
Conduct coaching sessions and regular feedback discussions
Promote internal communication and collaboration within the team and with other departments
Implement internal and client-specific processes
Adapt quickly to changes
Handle escalations, sensitive customer cases, and operational risks, making well-informed decisions
Coach, develop, and motivate advisors to ensure consistent quality and compliance

Requirements

What you’ll need

Professional experience required
Ability to monitor, analyze, and manage performance metrics (AHT, QA, productivity, adherence, SLAs)
Confidently handle escalations, sensitive customer cases, and operational risks
Understanding of data confidentiality, process compliance, and the requirements of regulated industries
Flexibility to support onboarding, nesting, and training activities during ramp-up phases
Excellent verbal and written communication skills in German (minimum C1) and English (minimum B2)
Proven ability to coach, develop, and motivate advisors
Cover letter and CV in German, combined into a single PDF document
Apply via the internal careers portal by August 11, 2026

Benefits

Comp & perks

Remote work model (work from home)
Full-time employment