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Supervisor – Electricity Project Back Office
Teleperformance. Provide professional and disciplinary leadership and support to an established team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management capabilities, with expertise in coaching, performance monitoring, and process compliance in regulated environments. Proficient in motivating teams to achieve targets while ensuring effective communication and collaboration across departments.
Highest-signal resume keywords
Team LeadershipPerformance Metrics ManagementCoaching and DevelopmentGerman Communication Skills (C1)Process Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Metrics AnalysisData ConfidentialityOperational Risk ManagementEscalation ManagementContinuous Improvement
Soft Skills
Motivational SkillsAdaptabilityCollaborationFeedback Delivery
Industry Keywords
Back-Office EnvironmentLARRegulated IndustriesOnboardingNesting
About the role
Key responsibilities & impact- Provide professional and disciplinary leadership and support to an established team
- Review team performance and take responsibility for team success
- Drive continuous improvement to ensure targets are met
- Motivate, train, and manage employees on a daily basis
- Lead the team each day to achieve set targets
- Conduct coaching sessions and regular feedback meetings
- Promote internal communication and collaboration within the team and with other departments
- Implement internal and client-specific processes
- Adapt quickly to changes
- Support onboarding, nesting, and training activities during ramp-up phases
Requirements
What you’ll need- At least one year of experience working in a back-office environment is an advantage
- Experience with LAR is an advantage
- Confidently manage escalations, sensitive customer cases, and operational risks; able to make well-founded decisions promptly
- Ability to monitor, analyze, and manage performance metrics (AHT, QA, productivity, adherence, SLAs)
- Clear understanding of data confidentiality, process compliance, and the requirements of regulated industries
- Flexibility to support onboarding, nesting, and training activities during ramp-up phases
- Excellent German communication skills (at least C1 level)
- Expertise in coaching, developing, and motivating advisors
- Current CV and cover letter required for application
Benefits
Comp & perks- Full-time position
- Remote work