Supervisor – Electricity Project

Teleperformance

. Provide professional and disciplinary leadership and support to an established team .

Posted 10/10/2026full-timeRemote • Bosnia & HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills, with a focus on performance metrics, coaching, and compliance in regulated industries. Proficient in fostering communication and collaboration while effectively managing escalations and operational risks.

Highest-signal resume keywords

Team LeadershipPerformance Metrics ManagementCoaching and DevelopmentGerman Language Proficiency (C1)Process Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics AnalysisData ConfidentialityOperational Risk ManagementProcess ImplementationEscalation Management

Soft Skills

Motivational LeadershipEffective CommunicationDecision-MakingCollaborationFlexibility

Industry Keywords

Regulated IndustriesContinuous ImprovementOnboardingNestingTraining Activities

About the role

Key responsibilities & impact

Provide professional and disciplinary leadership and support to an established team
Assess team performance and take responsibility for team success and continuous improvement
Motivate, train, and manage employees on a daily basis
Lead and motivate the team daily to achieve set targets
Provide coaching and conduct regular feedback discussions
Promote internal communication and collaboration within the team and with other departments
Implement internal and client-specific processes
Respond quickly to changes
Support onboarding, nesting, and training activities during ramp-up phases

Requirements

What you’ll need

Professional experience required
Confidently manage escalations, sensitive customer cases, and operational risks
Ability to make well-informed decisions promptly
Ability to monitor, analyze, and manage performance metrics (AHT, QA, productivity, adherence, SLAs)
Clear understanding of data confidentiality, process compliance, and the requirements of regulated industries
Flexibility to support onboarding, nesting, and training activities during ramp-up phases
Excellent verbal and written communication skills in German when interacting with customers, colleagues, and employees (minimum C1 level)
Skilled in coaching, developing, and motivating agents to ensure consistent quality and compliance
Up-to-date CV and cover letter required for the application

Benefits

Comp & perks

Full-time position
Remote work
Coaching, training, and professional development opportunities as part of the role