Tech & Sales Support Representative

Teleperformance

. Serve as a primary point of contact for clients through inbound and outbound communications .

Posted 9/18/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting internet connectivity and operating system issues, while providing exceptional customer service and communication. Proficient in managing trouble tickets and adhering to policies and schedules in a fast-paced environment.

Highest-signal resume keywords

Technical AssistanceTroubleshooting SkillsCustomer ExperienceCommunication SkillsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingTechnical SupportOperating SystemsInternet ConnectivityPC IssuesBrowser IssuesDevice IssuesTicket ManagementProduct KnowledgeComputer Terminology

Soft Skills

CommunicationListeningAnalytical SkillsOrganizational SkillsCritical Thinking

Certifications & Qualifications

HS Diploma or Equivalent

Industry Keywords

High-Speed Internet ServicesCustomer ServiceInbound CommunicationsOutbound CommunicationsTriageFeedbackWork ScheduleMultitaskingProactive ApproachDedicated Workspace

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients through inbound and outbound communications
Provide frontline, first-level technical assistance to consumers
Support client-specific high-speed internet services and devices
Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues
Triage issues and apply appropriate resolution techniques
Demonstrate advanced product knowledge and resolve customer issues
Resolve issues on the first call as frequently as possible
Open and manage trouble tickets for user, data network, and operating system issues
Address and solve technical problems within expected time frames
Adhere to assigned work schedules, management directives, and TP policies
Deliver a positive, patient, courteous, and friendly customer experience

Requirements

What you’ll need

Over 18 years of age
HS Diploma or equivalent preferred
Comfort with desktop computer systems
Proven oral and written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem-solving skills
Ability to work independently and multitask
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
Sharp critical-thinking skills
Proactive, solution-oriented approach to problem-solving
Dedicated workspace near router for hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Limitless career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process