Technical Customer Support Specialist

Teleperformance

. Provide first-level customer service and technical solutions for client products .

Posted 11/5/2026full-timeRemote • CanadaJunior💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing technical solutions and personalized support while effectively communicating in English and French. Proficient in troubleshooting technical issues and managing multiple systems to deliver timely resolutions.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingBilingual CommunicationMicrosoft Office ProficiencyAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingData InputTyping Speed 30 WPMAnalytical SkillsDiagnostic Tools Usage

Soft Skills

Excellent Communication SkillsAdaptabilityOwnership of Customer ExperienceSelf-ManagementInterpersonal Skills

Tools & Technologies

Microsoft OfficeIOSSmartphoneTabletPCMac

Industry Keywords

Customer RelationsInbound and Outbound QueriesService CoordinationFast-Paced EnvironmentPersonalized Solutions

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provide first-level customer service and technical solutions for client products
Build and maintain positive customer relations through personalized solutions
Coordinate with various company functions to handle requests appropriately
Schedule service calls and follow up with customers/clients
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Perform accurate data input using prescribed applications
Handle inbound and outbound customer queries
Tailor communication style to different audiences and interpret verbal and non-verbal cues
Demonstrate ownership of the customer experience and deliver comprehensive resolutions
Adapt problem-solving approaches without compromising outcomes

Requirements

What you’ll need

Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.)
Minimum high school degree
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English and French, written and verbal
Ability to type 30 wpm and successfully pass the language/grammar screening
Excellent home internet hardwired
Proficiency in English required to communicate with English-speaking customers and partners outside Quebec
iOS, smartphone, tablet, PC or Mac experience
Professional and/or personal technical troubleshooting experience
Ability to navigate multiple systems and tools to research, comprehend and deliver real-time solutions
Analytical skills to isolate and resolve complex technical issues using appropriate troubleshooting methodology
Ability to self-manage and work independently in a fast-paced, demanding environment
Open availability, including at least one weekend day
Ability to work 8-hour shifts, 5 days per week

Benefits

Comp & perks

Established career path supported by self-assessments, virtual training, and guided curriculum
Paid training
Continuous learning through progressive training specific to tenure and skills
Competitive salary
Positive and supportive environment