Technical Customer Support Specialist

Teleperformance

. Provide first-level customer service and technical solutions for client products .

Posted 10/6/2026full-timeRemote • CanadaJunior💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing technical solutions and building positive relationships. Proficient in troubleshooting technical issues and adapting communication styles to diverse audiences.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingBilingual Communication (English and French)Microsoft Office ProficiencyAnalytical Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData EntryTyping (30 WPM)Diagnostic ToolsIOS ExperienceSmartphone KnowledgePC and Mac ExperienceMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

Active ListeningEmpathyAdaptabilitySelf-ManagementCommunication Skills

Tools & Technologies

Diagnostic ToolsCustomer Relationship Management SystemsData Entry ApplicationsCommunication Tools

Certifications & Qualifications

Technology Degree or Certification

Industry Keywords

Customer-Facing EnvironmentTechnical SolutionsService CoordinationCustomer Experience OwnershipFast-Paced Environment

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provide first-level customer service and technical solutions for client products
Build and maintain positive customer relationships through personalized solutions
Coordinate requests with various company functions
Schedule service calls and follow up with customers and clients
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Enter data accurately using prescribed applications
Handle customer calls with active listening, empathy, and reassurance
Take ownership of the customer experience and deliver comprehensive resolutions
Tailor communication style to different audiences and interpret verbal and non-verbal cues
Answer inbound and outbound customer queries
Adapt troubleshooting approaches flexibly while maintaining outcomes

Requirements

What you’ll need

Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.)
Minimum high school degree
Technology degree or certification is a plus
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel preferred
Must be at least 18 years old
Excellent communication and comprehension skills in English and French, written and verbal
Ability to type 30 wpm and successfully pass a language/grammar screening
Excellent hardwired home internet
Proficiency in English required to communicate with English-speaking customers and partners outside Quebec
Experience with iOS, smartphones, tablets, PCs, or Macs
Professional and/or personal technical troubleshooting experience
Ability to navigate multiple systems and tools
Analytical troubleshooting skills for complex technical issues
Ability to self-manage and work independently in a fast-paced environment
Open availability, including at least one weekend day
Ability to work 8-hour shifts, 5 days per week

Benefits

Comp & perks

Established career path supported by self-assessments, virtual training, and guided curriculum for vertical and horizontal growth
Paid training
Continuous learning through progressive training specific to tenure and skills
Competitive salary
Positive and supportive environment
Work from home
Inclusive and diverse workplace
Healthy work-life balance