Technical Support Agent – Water Heaters

Teleperformance

. Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns .

Posted 9/19/2026full-timeBristol • Tennessee • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on active listening, effective communication, and problem-solving. Proficient in handling confidential information and resolving customer inquiries efficiently while maintaining a structured work environment.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsProactive Problem-SolvingWindows-Based Systems KnowledgeStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer Inquiry ResolutionCall Tracking and ReportingAnalytical SkillsCritical Thinking Skills

Soft Skills

Outstanding Communication SkillsAbility to Collaborate EffectivelyStrong Organizational SkillsAbility to Work Under PressureCalm De-Escalation Techniques

Tools & Technologies

Desktop Computer SystemsInternet Connection Requirements

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceConfidential Information HandlingFirst Call ResolutionOn-Site TrainingStructured Schedule

About the role

Key responsibilities & impact

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Track all call-related information for auditing and reporting purposes
Provide feedback on call issues
Participate in on-site training in Bristol, Tennessee

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Ability to reside within a 50-mile radius of Bristol, TN
Minimum subscribed internet download rate of 15.0 Mbps
Minimum subscribed internet upload rate of 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Clean and quiet workspace
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures and remain customer service driven
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule including a variety of shifts
Sharp critical thinking skills
Proactive problem-solving approach

Benefits

Comp & perks

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Positive, supportive, inclusive, and diverse workplace culture
Healthy work-life balance