Technical Support Agent – Water Heaters

Teleperformance

. Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns .

Posted 10/16/2026full-timeBristol • Tennessee • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on active listening and issue resolution. Proficient in handling confidential information and effectively communicating with customers to ensure satisfaction.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningIssue ResolutionWindows-Based Systems KnowledgeTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTypingIssue TrackingCall AuditingProblem Solving

Soft Skills

CommunicationDe-EscalationProactivityEmpathy

Tools & Technologies

Desktop Computer SystemsInternet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesConfidential InformationFeedbackCall HandlingSales Experience

About the role

Key responsibilities & impact

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Track all call-related information for auditing and reporting purposes
Provide feedback on call issues

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Minimum subscribed download rate equal or exceeds 15.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Must reside within a 50-mile radius of Bristol, TN
Must complete training on-site in Bristol, Tennessee

Benefits

Comp & perks

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Clean and quiet workspace requirement for home working
Work-life balance
Inclusive and diverse workplace culture