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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong troubleshooting and problem-solving skills while managing support tickets across multiple products. Proficient in using Google Sheets, Excel, and CRM/helpdesk platforms for effective reporting and data management.
Highest-signal resume keywords
Troubleshooting SkillsProblem-Solving SkillsGoogle SheetsCRM/Helpdesk PlatformsSaaS Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProblem-SolvingData AnalysisTicket ResolutionDocumentation
Soft Skills
Effective CommunicationMultitaskingPrioritization
Tools & Technologies
Google SheetsExcelCRM PlatformsHelpdesk PlatformsCloud-Based Tools
Industry Keywords
SaaS24/7 SupportStakeholder CommunicationData ManagementProcess Fundamentals
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage and resolve support tickets across multiple products in a 24/7 rotating schedule
- Troubleshoot issues, provide solutions, and escalate cases when necessary
- Communicate with internal and external stakeholders through clear and professional interactions
- Prioritize and multitask while balancing ticket resolution with side projects
- Own scope end-to-end and make fast, data-informed decisions
- Complete reporting, documentation, and process-related fundamentals
Requirements
What you’ll need- Google Sheets, Excel, and other Google productivity tools for reporting and data management
- Strong troubleshooting and problem-solving skills
- Familiarity with SaaS platforms and cloud-based tools
- Experience with CRM/helpdesk platforms
- Ability to analyze logs, reports, and system data for issue investigation
- Ability to work a 24/7 rotating schedule
- Ability to communicate effectively with internal and external stakeholders
- Ability to prioritize and multitask
Benefits
Comp & perks- Unlimited training and access to a wide range of learning resources including Notion
- Comfortable dress/flexible dress culture
- 90% off flights to destinations within AirAsia's network
- 10%-15% discounts on selected eateries at KLIA2
- Growth opportunities and opportunities to learn and grow
- Rewards when hard work pays off