Teleport

Customer Success Manager

• Track key performance metrics and monitor SLAs
• Deliver clear, actionable reporting to internal leadership and clients
• Oversee forecast alignment, capacity planning, bookings, and pickup and delivery schedules
• Trace cargo irregularities, resolve delays, and manage critical escalations
• Use Google Workspace to transform operational datasets into presentations and reports
• Own operational roadblocks and client challenges from identification through resolution
• Collaborate with Operations, Network Planning, and Tech teams to remediate issues and implement sustainable solutions
• Pre-plan and forecast demand across freighters, passenger flights, and third-party capacity
• Use network algorithms to route cargo across company and partner networks
• Balance capacity, routing efficiency, and delivery timelines
• Anticipate and respond to disruptions affecting scheduled cargo transportation

Senior Executive, Customer Success

Content Marketing Manager

• Build landing pages, articles, guides, case studies and other high-intent website content
• Apply SEO and AEO best practices to improve discoverability for shipping solutions
• Improve content, messaging and conversion journeys toward sign-up, enquiry and first shipment
• Develop paid-channel hooks, messaging angles, ad copy, scripts and creative concepts with Performance Marketing
• Review paid-content performance and apply learnings to future creative
• Develop email themes, messaging and nurture campaigns that educate prospects and address objections
• Own email content and journey thinking while partnering on technical CRM setup and deployment
• Develop partnership content, sales collateral, campaign-launch assets and other growth materials
• Use website, search, email and paid-campaign data to recommend improvements
• Use AI for research, ideation, optimisation and content production
• Collaborate with Product Marketing, Performance Marketing, Commercial and regional teams to create content that drives measurable business outcomes

Senior Specialist, Content Marketing

Machine Learning Engineer

• Design, develop, and maintain scalable data pipelines, BigQuery datasets, SQL transformations, and scheduled workflows powering Teleport's AI and Machine Learning products.
• Build, deploy, and optimize Machine Learning models and Applied AI solutions.
• Collaborate with senior engineers to productionize forecasting models, AI agents, Retrieval-Augmented Generation (RAG) systems, and Large Language Model (LLM) applications.
• Work with Product, Data, and Engineering teams to translate business problems into reliable, production-grade AI capabilities.
• Ensure high-quality data, robust engineering practices, continuous model evaluation, and operational excellence.
• Own scope end-to-end, make fast data-informed decisions, and maintain reporting, documentation, and processes.

AI/ML Engineer

Data Engineer

• Build Teleport's internal data platform as the company's first Data Engineer
• Design and operate a low-maintenance cloud data warehouse and transformation workflow
• Evaluate managed connectors, source exports, and native cloud services before building custom ingestion software
• Model CRM, contracts, finance, billing, product usage, and cloud infrastructure data into coherent business entities and metrics
• Establish canonical customer identity and mappings across accounts, tenants, billing entities, and source-specific identifiers
• Partner with Finance, Revenue, Product, and Engineering to define ARR, adoption, infrastructure cost, and gross margin
• Build data-quality checks, reconciliation, documentation, lineage, and observable failure behavior
• Protect customer and employee information through access control, minimization, redaction, and retention practices
• Manage warehouse performance and cost while keeping the platform understandable and operable by a small team
• Use Python or Go for integrations not safely or economically handled by managed or warehouse-native capabilities
• Collaborate with Teleport engineers on a take-home Data Engineering Challenge using GitHub over approximately two weeks

Senior Data Engineer

Business Development Rep

• Support multiple enterprise sales territories
• Schedule meetings with key stakeholders from outbound, marketing-qualified lead, and inbound request sources
• Prospect outbound to good-fit accounts showing intent signals
• Qualify Marketing Qualified Leads and inbound requests
• Collaborate with Account Executives on enterprise accounts and refine call, messaging, and account strategies
• Execute multi-channel outreach via phone, email, and social, with emphasis on phone-based conversations
• Establish best practices and efficient processes for a modern outbound sales motion
• Identify prospective-customer trends and share them with product, marketing, and customer success teams
• Track sales activity in Salesforce and Outreach
• Achieve or exceed monthly quotas for New Meetings Completed and quarterly quotas for Pipeline Opportunities
• Complete structured onboarding, learn the market, personas, tools, and customer problems, and build a prospecting pipeline machine

Enterprise Account Development Representative

Representative

• Own development of a fixed book of 50 named enterprise and mid-market accounts in the San Francisco metro
• Build and defend an account-specific point of view covering buying committees, priorities, entry points, and next touches
• Attend and work meetups, happy hours, conferences, partner events, and Teleport-hosted events
• Create engagement through invitations, gifting, third-party content, community connections, and local activations
• Map warm paths through customer, alumni, and employee networks and drive referral asks
• Run personalized multi-channel outbound through phone, email, and LinkedIn
• Collaborate with Field Marketing on sponsorships and Partner teams on co-marketing opportunities
• Convert in-person contacts into AE meetings, executive conversations, and technical deep dives
• Log all activity in Salesforce and Outreach
• Present monthly account reviews covering activity, results, next steps, and support needs
• Use intent, buying-committee, enrichment, AI-assisted research, and account-planning tools to prioritize work
• Work regularly in the field, typically a couple of evenings per week and more during conference weeks

Territory Development Representative

• Own and quarterback development of a fixed book of 50 named enterprise and mid-market accounts in the New York City metro
• Build and defend an account-specific point of view covering buying committees, priorities, entry points, and next touches
• Attend and work meetups, happy hours, conferences, partner events, and Teleport-hosted events
• Create engagement opportunities through invitations, gifting, relevant content, community connections, and local activations
• Map warm paths through customer, alumni, and employee networks and drive referrals to completion
• Run personalized multi-channel outbound through phone, email, and LinkedIn
• Collaborate with Field Marketing on sponsorships and Partner teams on co-marketing opportunities
• Convert in-person contact into AE meetings, executive conversations, and technical deep dives
• Log every touch in Salesforce and Outreach
• Present monthly account reviews covering activity, results, next steps, and support needs
• Use intent, buying-committee, enrichment, AI-assisted research, and account-planning tools to prioritize work

Product Specialist

• Manage and resolve support tickets across multiple products in a 24/7 rotating schedule
• Troubleshoot issues, provide solutions, and escalate cases when necessary
• Communicate with internal and external stakeholders through clear and professional interactions
• Prioritize and multitask while balancing ticket resolution with side projects
• Own scope end-to-end and make fast, data-informed decisions
• Complete reporting, documentation, and process-related fundamentals

Senior Executive, Customer Success

Senior Specialist, Content Marketing

AI/ML Engineer

Senior Data Engineer

Enterprise Account Development Representative

Territory Development Representative

Territory Development Representative

Product Specialist II