Senior Customer Success Engineer

Teleport

. Own the full post-sales lifecycle for a portfolio of strategic customers, including implementation, technical support, business reviews, and expansion opportunities .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $173,700 - $235,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Kubernetes deployment and management, along with strong customer relationship management and technical support capabilities. Proficient in solution architecture and implementation best practices for Teleport, ensuring customer success and adoption.

Highest-signal resume keywords

Kubernetes ExperienceSolution ArchitectureCustomer Relationship ManagementCKA CertificationTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesRBACTLS Certificate ManagementLinux AdministrationAWSGCPAzureHelmGitOpsSSH

Soft Skills

Exceptional TroubleshootingOutstanding CommunicationProject ManagementAdaptabilityCustomer Engagement

Tools & Technologies

TeleportCert-managerArgoCDFlux2FASSOSAMLOIDC

Certifications & Qualifications

CKA CertificationCKAD Certification

Industry Keywords

Post-Sales LifecycleTechnical SupportBusiness ReviewsCustomer AdoptionSoftware OnboardingSolution ArchitectingSystem Administration

Tech Stack

Tools & technologies

AWSAzureFluxGoogle Cloud PlatformKubernetesLinux

About the role

Key responsibilities & impact

Own the full post-sales lifecycle for a portfolio of strategic customers, including implementation, technical support, business reviews, and expansion opportunities
Design solution architecture for Teleport in customer environments
Deploy and configure Teleport, including Kubernetes-based deployments, and communicate implementation best practices
Troubleshoot Kubernetes-based customer environments, including cluster, networking, certificate, and access issues
Act as point person for technical issues and escalate high-complexity cases to Engineering
Work with Sales and Product to identify upsell and cross-sell opportunities
Plan and deliver Quarterly Business Reviews and drive customer adoption
Plan and assist with enterprise-wide Teleport rollouts
Develop, maintain, and deliver customized training
Evangelize Teleport to wider customer organizations
Maintain relationships with key client stakeholders and expand them within customer organizations
Document customer business goals and challenges
Serve as subject matter expert on current and upcoming Teleport solutions
Collaborate with Sales and Product to provide product feedback
Support the broader customer base with solution and best-practice recommendations

Requirements

What you’ll need

Deep, hands-on Kubernetes experience, including building clusters with kubeadm, configuring RBAC and certificate-based user access, and debugging failing workloads, networking, and control-plane issues
CKA certification strongly preferred; CKAD is a plus
Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling such as ArgoCD or Flux
Experience with SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC
Linux administration skills
Hands-on experience with AWS, GCP, or Azure
8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
Exceptional troubleshooting, testing, and debugging skills
Outstanding soft skills and excellent verbal and written communication
Project management experience and ability to handle multiple clients simultaneously
Comfortable with change and continual learning
Comfortable operating Kubernetes at cluster level without managed-service abstractions
Must complete a hands-on technical assessment involving kubeadm, RBAC, application deployment, design presentation, and live troubleshooting

Benefits

Comp & perks

Extensive health coverage
Annual expense budget
Rest and recovery policies that maximize your ability to recharge
Retirement savings plans
Professional development opportunities
Equity