Senior Executive, Customer Success

Teleport

. Track key performance metrics and monitor SLAs .

Posted 10/2/2026full-timeKuala Lumpur • MalaysiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management within the logistics and air cargo industry, focusing on performance metrics, capacity planning, and stakeholder engagement. Proficient in data analysis and reporting using Google Workspace and Microsoft Excel to drive decision-making and resolve operational challenges.

Highest-signal resume keywords

Operational ManagementCustomer SuccessKey Account ManagementData AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics TrackingCapacity PlanningForecastingCargo Routing AlgorithmsAnalytical Problem-SolvingData-Driven TroubleshootingDocumentation SkillsSLA MonitoringOperational ReportingStakeholder Engagement

Soft Skills

Exceptional Communication SkillsPrioritizationDecision-MakingCollaborationAdaptability

Tools & Technologies

Google WorkspaceMicrosoft Excel

Industry Keywords

LogisticsAir CargoSupply ChainCustomer SuccessOperations

About the role

Key responsibilities & impact

Track key performance metrics and monitor SLAs
Deliver clear, actionable reporting to internal leadership and clients
Oversee forecast alignment, capacity planning, bookings, and pickup and delivery schedules
Trace cargo irregularities, resolve delays, and manage critical escalations
Use Google Workspace to transform operational datasets into presentations and reports
Own operational roadblocks and client challenges from identification through resolution
Collaborate with Operations, Network Planning, and Tech teams to remediate issues and implement sustainable solutions
Pre-plan and forecast demand across freighters, passenger flights, and third-party capacity
Use network algorithms to route cargo across company and partner networks
Balance capacity, routing efficiency, and delivery timelines
Anticipate and respond to disruptions affecting scheduled cargo transportation

Requirements

What you’ll need

Applicants must be Malaysian citizens
Visa sponsorship is not provided
Must have the legal right to work in Malaysia
Prior experience in Customer Success, Key Account Management, or Operations within the logistics, air cargo, or supply chain industry is strongly preferred
Proven ability to thrive, prioritize, and make sound decisions in an extremely fast-paced, ambiguous environment
Exceptional written and verbal communication skills
Track record of effectively engaging stakeholders at all organizational levels
Strong logical reasoning and analytical problem-solving skills
Data-driven approach to troubleshooting
Intermediate to advanced proficiency in Microsoft Excel
Intermediate to advanced proficiency in Google Workspace (Sheets, Slides, Docs)
Strong project management habits
Disciplined documentation skills

Benefits

Comp & perks

Unlimited training and access to learning resources including Notion
Comfortable dress code / casual workplace
90% off flights to destinations within AirAsia's network
10%-15% discounts on selected eateries at KLIA2
Growth opportunities and learning opportunities
Rewards for successful contributions