Senior Technical Account Manager

Teleport

. Own the full post-sales lifecycle for a portfolio of strategic customers .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $173,700 - $211,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Kubernetes management, including cluster configuration and troubleshooting, while effectively managing customer relationships and driving the adoption of Teleport solutions. Proven ability to communicate technical concepts clearly and deliver tailored training to diverse client stakeholders.

Highest-signal resume keywords

Kubernetes ExperienceSolution ArchitectureCustomer Relationship ManagementTroubleshooting SkillsCKA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesRBACTLS Certificate ManagementHelmGitOpsAWSGCPAzureLinux AdministrationSSH

Soft Skills

Verbal CommunicationWritten CommunicationProject ManagementCustomer EngagementProblem-Solving

Tools & Technologies

TeleportCert-managerArgoCDFlux2FASSOPKI

Certifications & Qualifications

CKA CertificationCKAD Certification

Industry Keywords

Post-Sales LifecycleSolution DeploymentTechnical TroubleshootingBusiness ReviewsSoftware Onboarding

Tech Stack

Tools & technologies

AWSAzureCloudFluxGoogle Cloud PlatformKubernetesLinux

About the role

Key responsibilities & impact

Own the full post-sales lifecycle for a portfolio of strategic customers
Design solution architecture for Teleport in customer environments
Deploy and configure Teleport, including Kubernetes-based deployments
Communicate implementation best practices to customers
Serve as the point person for technical issues and troubleshoot Kubernetes environments, including cluster, networking, certificate, and access issues
Escalate high-complexity cases to Engineering
Work with Sales and Product to identify upsell and cross-sell opportunities
Plan and deliver Quarterly Business Reviews
Drive adoption and assist with enterprise-wide Teleport rollouts
Develop, maintain, and deliver customized training
Evangelize Teleport to wider customer organizations
Maintain relationships with key client stakeholders and expand those relationships
Document customer business goals and challenges
Serve as a subject matter expert on current and upcoming Teleport solutions
Collaborate with Sales and Product on product feedback
Support the broader customer base with new solutions and best-practice recommendations

Requirements

What you’ll need

Deep, hands-on Kubernetes experience, including building clusters with kubeadm, configuring RBAC and certificate-based user access, and debugging workloads, networking, and control-plane issues
Experience with cert-manager and TLS certificate management
Experience with Helm
Experience with GitOps tooling such as ArgoCD or Flux
Experience with SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC
Linux administration skills
Hands-on experience with AWS, GCP, or Azure
8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
Exceptional troubleshooting, testing, and debugging skills
Excellent verbal and written communication skills
Project management experience and ability to handle multiple clients simultaneously
CKA certification strongly preferred
CKAD and public cloud certifications are a plus
Must be able to complete a hands-on technical assessment involving kubeadm Kubernetes, RBAC, application deployment, design presentation, and live troubleshooting
Must answer whether employment visa sponsorship will be required now or in the future

Benefits

Comp & perks

Extensive health coverage
Annual expense budget
Rest and recovery policies that maximize your ability to recharge
Retirement savings plans
Professional development opportunities
Remote-first and globally distributed work environment
Autonomy and freedom to do your best work